Total quality setting in a health care entity
Total quality setting in a health care entity
Read the Critical Thinking Activity on p. 111 of the text book. Select
a health care entity to focus on, this could be a clinic or hospital of
your choosing. Apply the critical thinking activity loyalty
discussion to your selected health care entity and answer the
following questions:
1.As a customer/patient in health care, are you loyal to any
organization? If so, how many bad experiences will it take to
overcome your loyalty?
2.Explain the role of the customer in a total quality setting in a
health care entity? Identify all customer types. What type of
training should occur to address all customer types to ensure
satisfaction and loyalty?
3.Perform an internet search on Quint Studer and his role in
healthcare. Provide an overview of Studer’s accomplishments in
healthcare. If you were CEO of small hospital, how would you
apply Studer’s wor
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