2.1 Learning Outcomes:
• Understand problem solving
• Analyze problems
• Work with problem owners and stakeholders
• Develop effective problem statements
• Determine causes
• Simplify complex problems
• Identify and manage risks
• Avoid problem-solving traps
2.2 Action Required:
Watch the short video in the following link:
“The 7 step decision making process” – https://youtu.be/d53AFjxT5hQ
2.3 Test your Knowledge (Question):
• Explain the 7 step decision making process with example
2.4 Instructions
• Answer the question in test your knowledge section.
• Post your answer in the discussion board using the discussion link below (Week2:Interactive learning Discussion)
The 7-step decision making process is a systematic approach to decision making that can help you make more effective and well-informed decisions. Here are the seven steps:
Define the problem or opportunity: Identify the problem or opportunity that needs to be addressed. This is the first and most important step, as it helps to focus your decision-making efforts on a specific issue.
Gather information: Collect all relevant information about the problem or opportunity, including data, opinions, and any potential options or solutions.
Generate alternatives: Develop a list of possible alternatives or solutions to the problem or opportunity.
Evaluate alternatives: Assess the pros and cons of each alternative, considering factors such as feasibility, cost, and potential impact.
Make a decision: Choose the best alternative based on your Assessment.
Implement the decision: Put the chosen alternative into action.
Evaluate the decision: After implementing the decision, assess its effectiveness and consider whether any changes or adjustments need to be made.
For example, let’s say you are a manager at a company and you have been asked to decide on a new software solution for the company’s customer relationship management (CRM) needs. Using the 7-step decision making process, you might do the following:
Define the problem: The company needs a new CRM software solution.
Gather information: You research different CRM software options and gather input from team members on their needs and preferences.
Generate alternatives: You create a list of potential CRM software options, including both commercial and open-source options.
Evaluate alternatives: You assess the pros and cons of each option, considering factors such as cost, features, and compatibility with the company’s existing systems.
Make a decision: Based on your Assessment, you choose the CRM software that you believe will be the best fit for the company.
Implement the decision: You work with the IT team to implement the new CRM software.
Evaluate the decision: After the new CRM software has been in use for a period of time, you assess its effectiveness and make any necessary adjustments.
