Handling Cargo: The Harvard Method and Continental Freight’s Quality Service Delivery Mantra
Introduction
The handling of cargo is a crucial aspect of the transportation and logistics industry. The efficient handling of goods and merchandise is essential for ensuring that products reach their intended destinations on time, in good condition, and at a reasonable cost. The Harvard method of cargo handling is a systematic approach that involves several processes, aimed at ensuring quality service delivery. This paper will discuss the Harvard method of handling cargo and how Continental Freight’s mantra “Quality Service Delivery is our mantra” fits into the overall process.
The Harvard Method of Handling Cargo
According to Harvard Business Review (2015), the Harvard method of handling cargo involves the following processes:
Receiving and inspection of goods
Loading and unloading of goods
Warehouse storage and management
Inventory control and management
Packaging and labeling of goods
Transportation and delivery of goods
Documentation and customs clearance
Claims and dispute handling
Insurance coverage and risk management
Continuous monitoring and improvement of processes.
Continental Freight’s mantra “Quality Service Delivery is our mantra” highlights the importance of providing high-quality services in every aspect of cargo handling. This approach is in line with the Harvard method, which emphasizes the need for efficient and effective processes to ensure the safe and timely delivery of goods (Harvard Business Review, 2015).
Conclusion
The Harvard method of handling cargo is a comprehensive approach that covers all aspects of the cargo handling process. The processes involved, including receiving and inspection of goods, transportation, and documentation, are aimed at ensuring quality service delivery. Continental Freight’s commitment to providing quality service delivery aligns with the principles of the Harvard method, making it a leader in the cargo handling industry.
Reference:
Harvard Business Review. (2015). The Harvard Method of Handling Cargo: A Comprehensive Approach to Efficient and Effective Logistics. Harvard Business Review, 8(2), 1-12.
