HW: Anticipated impacts upon operating efficiencies
Discuss the anticipated impacts (both positive and negative) upon operating efficiencies:Read the “Midas” case study in Chapter 2 of your text and respond to the guided response below in a three- to four-page paper in accordance with APA guidelines as outlined in the Ashford Writing Center. In this paper you must:
Discuss the anticipated impacts (both positive and negative) upon operating efficiencies, and recommend solutions to minimize the negative impacts.
Discuss whether or not operating practices should be changed to accommodate the tune-ups. Be sure to explain your reasoning.
Examine the reasons why input should be gathered from the shop owners.
Discuss the type of input that should be gathered.
Describe the processes and steps needed to launch this new program.
Your paper should be in paragraph form (avoid the use of bullet points) and supported with the concepts outlined in your text and additional scholarly sources.
Submit your three- to four-page paper (not including the title and reference pages). Your paper must be formatted according to APA style
CASE STUDY
A typical Midas shop and the service center at a dealership such as Genoa Ford providethe same service, but are they really competitors?Each has adopted different strategies andtailored their operations to fit those strategies.
Midas is in the automotive repair business. Its strategy is to provide a narrow range ofservices at low cost. National advertising is used to develop wide geographical coverage.The company is not a full service repair shop, but concentrates on muffler repair, brakes,and shock absorbers. It is successful because it quickly delivers quality services at low cost.How are operations important to Midas?
Limited service requires a limited inventory that allows convenient storage close towhere materials are needed to perform operations.
Multiple shops and limited service permit careful engineering of the necessary handtools and work procedures. These special tools and work procedures make shopemployees more efficient.Midas can apply the same tools and methods to a largenumber of shops, ensuring that initial engineering costs are easily covered.
Because employees have few variations in service, they learn how to perform thesejobs more quickly.
Workers’ skill levels and knowledge requirements focus on a limited area of serviceso they quickly become experts in a particular area.
As part of a Ford dealership, Genoa Ford’s Service Center provides a full line of automotiverepairs. In contrast to Midas, this service operation competes without advertising ornational appeal. It also has a different operating strategy. In order to maintain thedealership,Genoa Ford must be able to satisfy a wide variety of customer needs. It offerstransmission work, body work, engine repairs, and other tasks in addition to working onbrakes, shocks, and mufflers as Midas does. Genoa Ford designs its operations to match itsobjectives. HW: Anticipated impacts upon operating efficiencies
The facility is adaptable to changing needs. For example, on one day, a single repairstall may be used to wash a new car, repair a door lock, fix an air conditioning leak,or tune an engine.
Genoa Ford has more tools than a specialist like Midas does because Genoa Fordoffers a greater variety of jobs.
There is some job specialization among workers. All employees will not be able to doeverything, but employees still need a wide range of skills because Genoa Ford doesnot have enough of one particular job to allow personnel to specialize. Cross-training is necessary.
The workers’ skill levels and pay rates are higher than workers at Midas.
A significant inventory of many different parts is maintained. These parts arephysically separated from the repair stalls and controlled by specialists in parts.
As a result of its strategy, Genoa Ford has higher costs and charges higher prices thanthan Midas does for comparable work. When a car needs routine exhaust system work, it canbe taken to a national chain such as Midas. Generalists, such as Genoa Ford, can complete more difficult jobs and repair work that is paid for by Ford as part of its new car warranty program.
