Week three – Project
Case Examine: Competency Modeling and Assessment Strategy for the Weston Household Follow Clinic
The Weston Household Follow Clinic is an outpatient facility that serves residents of suburban Denver. The clinic was began by the husband and spouse workforce of Dr. Eric Weston and Dr. Emily Weston-Inexperienced. The 2 physicians opened the follow shortly after graduating from medical college at UCLA and finishing a residency at College Hospital in Denver, Colorado. The couple determined to remain in Colorado due to the fantastic local weather, the lovely surroundings, and the supportive neighborhood they discovered for holistic household follow medication.
When the couple first opened the clinic, they employed a nurse, two nursing Helpants, and an workplace clerk to help them of their follow. Now, after seven years in operation, the clinic has grown appreciably, and the workers has expanded to incorporate a 3rd doctor, Dr. Carl Anderson, two nurse practitioners who independently deal with sufferers with minor well being issues, three nurses, 4 nursing Helpants, and 4 workplace clerks and a billing/insurance coverage clerk.
Whereas Dr. Emily Weston-Inexperienced has been the head medical officer at the clinic, Dr. Eric Weston has managed the workplace’s administrative and monetary companies. Nonetheless, as the clinic has grown, the couple has acknowledged that they should rent an Workplace Supervisor to supervise all non-medical facets of the clinic. Their imaginative and prescient is that the new Workplace Supervisor will permit Dr. Eric Weston to focus on constructing the follow by means of affiliations and cooperative partnerships with different well being care clinics, whereas Dr. Emily Inexperienced-Weston concentrates on sustaining a excessive degree of affected person service high quality at the present clinic. The couple hopes so as to add two extra physicians to the follow over the subsequent 5 years, together with the vital medical and workplace help workers to help the rising follow. There may be extra workplace house obtainable inside the constructing that homes the present clinic, so enlargement in the identical location can be extraordinarily handy and price efficient.
The brand new Workplace Supervisor might be accountable for overseeing the work of the 5 clerks who’re accountable for workplace help companies corresponding to scheduling appointments, processing sufferers, requisitioning outdoors checks, x-rays and lab work, finishing paperwork, billing insurance coverage firms on behalf of sufferers, managing account receivable, sustaining medical information, and submitting. The Workplace Supervisor will report back to the chief doctor, Dr. Emily Weston-Inexperienced, and will work together usually with the Supervisor of Nursing Companies, and the different nurses and physicians, in addition to with administrative and well being care personnel in different medical places of work and clinics.
As an outdoor advisor, you have got been requested to Help the Weston Household Follow Clinic rent the new Workplace Supervisor. Utilizing the sources of your Scott and Reynolds (2010) textbook, assigned journal articles, the O*Web web site (http://www.onetonline.org/ (Hyperlinks to an exterior web site.)), and at the least three extra educational sources, conduct a job Assessment for the new Workplace Supervisor place and develop an Assessment technique for evaluating the qualifications of potential candidates for the place.
In a paper of at the least 1750 – 2100 phrases (or 5 -7 pages) in size (excluding title, summary, and reference pages), deal with the following:
a. Summarize the key information, expertise and talents that you just consider are required for this place, primarily based on info from O*Web and different sources. (Be aware: you should not have to do an exhaustive job Assessment or assemble a full competency mannequin.)
b. Based mostly on the important information, expertise and talents you have got recognized for the Workplace Supervisor place, define an strategy for assessing potential candidates for the place. Embrace in your Assessment strategy the use of at the least two formal Assessment devices, in addition to different Assessment approaches you consider can be legitimate methods of figuring out efficiency capabilities of candidates.
c. Help your strategy by discussing the strategic hyperlink between competency modeling, Assessment, and the organizational goals of the Weston Household Follow Clinic.
Week three – Activity
Case Examine: Weston Household Follow Clinic Competency Modeling and Assessment
The Weston Household Follow Clinic serves residents in suburban Denver. Dr. Eric Weston and Dr. Emily Weston-Inexperienced based the clinic. They started the clinic quickly after graduating from UCLA medical college and residency at College Hospital in Denver. The pair selected Colorado for its nice local weather, pure magnificence, and supportive neighborhood for holistic household medication.
They employed a nurse, two nursing Helpants, and an workplace clerk after they first launched the clinic. Three docs, two nurse practitioners who deal with sufferers with minor well being points, three nurses and 4 nursing Helpants plus 4 workplace clerks and a billing/insurance coverage clerk have joined the clinic after seven years of operation.
Dr. Emily Weston-Inexperienced is the clinic’s chief medical officer, whereas Dr. Eric Weston oversees administrative and monetary features. As a way to handle the clinic’s non-medical parts, the couple employed an Workplace Supervisor. Dr. Eric Weston will be capable to concentrate on increasing the follow by means of affiliations and collaborations with different well being care clinics, whereas Dr. Emily Inexperienced-Weston will be capable to keep a excessive degree of affected person service high quality at the current clinic. The couple plans so as to add two extra physicians to the follow in the subsequent 5 years, in addition to medical and workplace help staff. The present clinic constructing has extra workplace house obtainable, so increasing in the identical space can be extraordinarily useful and price efficient.
As the new Workplace Supervisor, you may be accountable for directing the work of 5 clerks who’re accountable for arranging appointments, processing sufferers, ordering lab work and outdoors testing, finishing paperwork, billing insurance coverage firms, managing accounts receivable, and submitting. The Workplace Supervisor will work intently with the Chief Doctor, Dr. Emily Weston-Inexperienced, and different nurses and physicians, in addition to administrative and well being care staff in different medical places of work and clinics.
You have been requested to help the Weston Household Follow Clinic in hiring a brand new Workplace Supervisor. Conduct a job Assessment for the new Workplace Supervisor position and set up an analysis strategy for evaluating doable candidates’ qualifications.
Writing between 1750 and 2100 phrases (or 5 – 7 pages), deal with the following:
Abstract of important information, expertise, and talents vital for this place, primarily based on O*Web and different sources. (Be aware: no thorough job Assessment or competency mannequin required.)
a. Define a technique for evaluating doable Workplace Supervisor candidates utilizing the important information, expertise, and talents you specified. Embrace at the least two formal analysis instruments, in addition to extra Assessment methodologies you consider are legitimate methods of building candidate efficiency capabilities.
c. Focus on the strategic hyperlink between competence modeling, Assessment, and the Weston Household Follow Clinic’s organizational goals.
