HR Professionals consult line
1 – Knowledge
1. Why should HR Professionals consult line and senior managers about human resources needs in their areas? Provide at least five reasons.
2. What are the ten HR services that might need to be delivered in accordance with a service agreement or plan?
3. What skills, knowledge, experience, qualifications, and abilities might be appropriate providers of one HR service (e.g. EAP Services) need to have? (75-150 Words)
4. What is a ROI? Why can calculating ROI be difficult when it comes to the provision of HR services? Why is it important to make an effort to calculate ROI in relation to HR services? (100-175 words).
5. Explain the difference between quantitative and qualitative information that might be gathered to evaluate the organization’s human resource service delivery. (150-200 words).
6. Identify the key provisions of legal and compliance requirements that apply to managing human resources?
7. Briefly explain how human resource strategies and planning processes link to business and operational plans.
8. Briefly describe performance and contract management.
9. Briefly describe how feedback is used to modify the delivery of human resources.
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Task 2 – Knowledge
1. In one sentence explain what each of the following is:
a. Self-study
b. On-site training
c. Off-site training
d. One-on-one training
e. Mentoring
f. Action learning sets
g. Job rotation
h. Job shadowing
2. For each value listed, describe three of the behaviors you could display to ensure you reflect the organizational values.
i. Value: Trustworthiness
i. Behaviors might include:
j. Value: Caring for others
i. Behaviors might include:
a. Value: Civic virtue
i. Behaviors might include:
b. Value: Justice and Fairness
i. Behaviors might include:
c. Value: Respect
i. Behaviors might include:
3. You are the HR Manager of an organization that uses an external agency to delivery training modules to employees.
You are concerned that the agency is underperforming. They are not complying with the service agreement governing the delivery of HR Services. You decide to take remedial action.
What action might you take? Provide at least five examples.
4. You are a HR Manager of a large organization. Your department provides HR services to internal and external clients. You have decided to survey the department’s clients to determine their satisfaction levels of the services being provided to them.
Undertake your own research to locate information about:
a) Client satisfaction surveys
b) Service usage surveys
c) One other type of survey which should be used.
Describe each type of survey in one or two sentences. Provide two examples of questions used in each type of survey.
5. Explain each of these analytical methods in one paragraph:
a. The audit method
b. The analytical method
c. The budget method
d. The ratio method
e. The balanced scorecard
