Scenario
You are the new project manager for the operations unit of Charleston General Hospital. The hospital is facing challenges of long wait times at the ED resulting in a high number of patients leaving without being seen (LWBS) and long admission holds in the ED. Upon initial assessment, you determine that the two challenges are related and are caused by inefficiencies in process flow.
Instructions
Develop a process map to evaluate and suggest a redesign of the current challenges. Process maps are graphical depictions of a process. The process map (flow chart) shows the sequence of tasks, decisions, and all other related activities that results from inputs and outputs.
Your map should include a visual illustration of different processes that can be employed by Charleston General to improve the flow of operations in the ED. Attach a summary of the proposed changes reflected in the process map to explain how the changes can improve performance outcomes for the ED.
Rubric
Process map thoroughly evaluated the selected health organization challenges with strong detail and supporting information and made connections between the identified challenges.
Suggested a detailed redesign of the selected challenge with strong detail and supporting information.
Process map was clearly organized, professional, and easy to read.
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Scenario
You are the new project manager for Charleston General Hospital’s operations unit. The hospital is dealing with issues such as extended ED wait times, which result in a large number of patients leaving without being seen (LWBS), as well as long admission holds in the ED. After doing a first examination, you discover that the two issues are related and are caused by inefficiencies in process flow.
Instructions
Create a process map to evaluate and recommend a redesign of the current problems. A process map is a graphical representation of a process. The flow chart (process map) depicts the sequence of tasks, choices, and any other related activities that result from inputs and outputs.
Your map should include a visual representation of the various processes that can be used by
