1.1)

1.2) The purpose of planning work and being accountable to others for own work is being organised. 1.3) The purpose and benefits of agreeing realistic targets for work is making sure you have enough time to accomplish the targets in order for the targets to become obtainable in all areas. 1.4) Agreeing to realistic targets is setting goals and pushing towards accomplishing the goals with a time limit, in order for you to have something to work towards and meet the deadlines. 1.5) The way you plan work to meet the deadlines is being realistic and allowing yourself a few hours out of the day to focus on work.

1.6) Keeping other people informed about your progress can be very useful because they could encourage and help your work performance with useful advice and also motivate you towards reaching your deadline.

1.7) The purpose and benefits of letting other people know work plans need to be changed are being open minded to new concepts and acknowledging room for improvement to better work performances.

1.8) The types of problems that may occur during work are not so polite candidates coming into the branch regarding no job offers or not being paid; also disagreements with colleagues. People coming in to registration with false eligibility. 1.9) The ways of seeking Helpance with getting help to resolve problems is speaking to someone understanding e.g. Supervisor/Manager and explaining the situation to them in a polite and calm manor and finding a solution to the problem.

1.10) The purpose and benefits of recognising and learning from mistakes is realising in order not to make the same mistake again, taking the advice given as a learning curve and developing knowledge about something new and different. 2.1) The benefits of setting high standards for my work is aiming high and then eventually achieving it with hard work and staying focused. 2.2) Ways of setting high standards for your work, is setting obtainable targets and goals for yourself and going above and beyond to meet deadlines. 2.3) The benefits of taking on new challenges if they arise is having the ability and mindset to learn something new and different and furthering your career aspects.

2.4) The purpose of adapting to change is having the will power to take in and learn something completely new and different and gaining more experience and knowledge, in a different area in order to help you progress development even further. In order to remain profitable, you have to be flexible enough to change. 2.5) The benefits of treating others with honesty, respect and consideration are being able to handle yourself well in a professional environment, honesty gains trust and then respect is earned both ways. Employee’s etc must work as a team, although you are not always going to agree, it is important to be considerate and stay positive.

2.6) The benefits of own behaviour in a working environment, is being able to handle yourself in a correct manor in a professional environment. 2.7) The types of behaviour that shows honesty, respect and consideration at a workplace is although you’re not always going to have the same opinions, respecting each others opinion and if for whatever reason there is something you don’t like, address the issue privately and calmly amongst each other instead of being confrontational and allowing the situation to escalate and cause unnecessary problems that could of easily been avoided.

3.2) Planning and preparing work tasks enables you to make best use of your time because then everything will be prioritised and you will become more accountable for your work. 3.3) Confirming my work methods with others is supporting me to transform my potential and talent into measurable results. This method would be great because I want to succeed in everything I do and it will be great for personal development.

3.5) Keeping other people informed of my progress will allow them to motivate and encourage me towards my achievements. 3.6) Completing work tasks to agreed deadlines or re-negotiate timescales and plans in good time allows me to concentrate, prioritise and focus on what it is I am trying to achieve. Being realistic with timescales and keeping to the deadline without over committing will allow me to achieve my goal first time round.

3.7) Taking and accepting responsibility for my own work and accepting responsibility for any mistakes made is being accountable for my own actions. I know what I have to do, so I have to make sure everything is done to the best of my ability. If mistakes are made then I must fix them, learn from them and make sure it does not occur again. 3.8) Following agreed work guidelines procedures and where needed, codes or practise is being sure of my role and responsibilities and knowing what is mandatory.

4.1) Setting high standards for own work and showing commitment to achieving these standards is showing care and dedication in my work and achieving what I know I can with determination and self motivation. 4.2) Agreeing to take new challenges if they arise would widen my knowledge and open a lot of opportunities for my future, in order for myself and the business to grow and thrive.

4.3) Adapting to new ways of working is using my skills, experience, talent and knowledge to be willing and ready to help the organisation grow. 4.4) Treating other people with honesty, respect and consideration will allow them to treat me the same. 4.5) Helping and supporting other people in work tasks is showing that I am a team player and will allow things to get accomplished much quicker.

Improve Own Performance in A Business Environment
Unit 2

1.1) Continuously improving performance at work shows that I am dedicated and desire to learn more. It also secures my job and proves to myself and everyone around me that I am more than capable of more responsibilities. 1.2) It is always good to encourage and accept feedback from others because constructive criticism allows you learn, understand, realise and recognise what you need to do to better your performance.

1.3) Learning and development can improve my work, benefit organisations and identify my career options because then I can learn about the different types of roles my colleague’s do and support them. It will also be useful because that’ll be a great experience for me to develop more knowledge in a different area. 1.4)

1.5)

2.1) Encouraging and accepting feedback is always great to improve performance and help career progression. 2.2) 2.3) Completing work tasks using feedback given is good because it will help me improve and let me know what I need to work on more to do even better because there is always room for improvement. 3.1) I need to develop more
knowledge about the sales side of the company in order to improve my career aspirations and develop my knowledge on knowing how to match what our clients are looking.

3.2) I plan to sit with a few of my colleagues during sales, take notes and listen to the key skills of how they facilitate our business in growing and progressing. 3.3) Following a learning plan will allow me prioritise my work load and purposefully stick with schedule with good time keeping and be even more organised. 3.4)

Work in A Business Environment
Unit 3

1.1) Diversity provides options and allows flexibility; it can be along the dimensions of anything and everything. Diversity should be valued, embraced and accepted because nothing and no-one is the same. 1.2) Respecting people’s sensitive needs is showing consideration to circumstances. 1.3) Treating people in a way that respects their abilities, is treating others how you would like to be treated. Being fair. Treating people with respect and dignity; being polite; patient; tolerant; positive; understanding and supportive. 1.4) Ways that are possible to learn from people at work, is asking someone to educate you in something that may not necessarily be your strength.

2.1) Maintaining security and confidentiality at work is respecting other people’s personal business and respecting the company legislations. 2.2) The legal requirements for security and confidentiality in an organisation are under the data protection act. 2.3) The legal requirements for security and confidentiality as required gives rights to individuals regarding confidentiality and accuracy on information such as personal data obtained, or processed whether it is manually or automatically. 2.4) The procedures for dealing with concerns about security and confidentiality in an organisation are addressing the issue with your manager and finding a solution to the problem.

3.1) Keeping waste to a minimum decreases the amount of contribution to the environment. 3.2) The usage of paper is one of the main causes of waste that occurs in a business environment because instead of storing information electronically, most things are kept on paper. 3.3) One way of keeping waste to a minimum, is ordering a reasonable amount of supplies for a short period so there is not a feeling of over supply. 3.4) One way of using technology to reduce waste is recycling the paper in the shredding machine. 3.5) The benefit of recycling

4.1) The benefits and procedures for the recycling and disposal of hazardous materials are protection of human health and the environment. 4.2) Organisational procedures for the recycling and disposal of hazardous materials are anything from paper to plastic, furniture etc.

5.1) The purpose of improving efficiency and minimising waste is because it will increase efficiency in business and lower costs.