Dedication I dedicate this report back to my household and colleagues each in attachment and college who’ve been very supportive all through the interval I’ve been on my attachment. Acknowledgments I might want to respect the enormously indebted help from the KPLC IT&T workers. They supplied a heat reception of orientation in all operations and enormously devoted their treasured effort to information me all through my attachment interval. I additionally thank my supervisor Mr. Wanyonyi for guiding and aiding throughout the attachment interval and in scripting this report. I thank the Almighty father for the great alternative and energy throughout this era. Summary It is a report on my internship that I undertook in Kenya Energy and Lighting Co. Ltd Central Rift area IT &T division for the interval September-November 2009. It entails the actions and duties assigned to me throughout this era they concerned printer fault prognosis and restore, software program set up and configuration, preventive upkeep, the taking of stock and restore and alternative.
CHAPTER ONE
Introduction
The Kenya Energy and Lighting Firm Ltd. (KPLC) is a restricted legal responsibility firm liable for electrical energy transmission, distribution, and retailing in Kenya. The corporate is a nationwide electrical utility, managing electrical, licensing, billing, emergency electrical energy service, and buyer relations. It’s a Public restricted firm listed on the Nairobi Inventory Trade (NSE) with the Authorities of Kenya proudly owning 51% and 49% by the general public within the type of share possession. KPLC was included in 1922 because the East African Energy & Lighting Firm (EAP&L). It modified its title to The Kenya Energy and Lighting Firm Ltd. (KPLC) in 1983. Earlier than a significant energy sector restructuring in 1997, KPLC managed all producing stations on behalf of the Authorities. Presently, KPLC manages some diesel-generating stations that are owned by the federal government often called Unbiased energy producers (IPP), that are remoted from the nationwide grid in marginalized areas comparable to Merti, Lodwar, and Baragoi.
2. The corporate’s foremost capabilities are carried out below varied divisions. These embrace customer support, Distribution (Design and building, Operations and upkeep), Vitality Transmission, Human Sources & Administration, Transport & Provides, Finance, & Information Technology, and Telecommunication. Inner Audit, Protecting Companies, and Communications departments fall instantly below the Managing Director. The corporate has six administrative areas. These are; Nairobi Area, Mt Kenya Area, Coast Area, North Rift Area, Central Rift Area, and West-Kenya Area. All companies supplied by the primary divisions are replicated in every space, which is headed by useful heads who report back to the Regional Supervisor. A Kenya Energy And Lighting Firm (Central Rift) workplace is positioned at Electrical energy Home alongside Moi Highway subsequent to Provincial Commissioner Places of work in Nakuru. It accommodates departmental workplaces throughout the varied divisions, which carry out completely different capabilities. An example of those departments is the IT & T division which handles ICT capabilities throughout the firm. The Central Rift Area has different workplaces linked to it, represented diagrammatically as beneath:
Ravine
Maralal
Lancet
NAKURU
Narok
Nyahururu
Naivasha
KPLC Imaginative and prescient Assertion
To realize world-class standing as a top quality service enterprise enterprise in order to be the primary alternative provider vitality in a aggressive atmosphere. ” KPLC Mission assertion. “To effectively transmit and distribute high-quality electrical energy all through Kenya at cost-effective tariffs; to attain the very best requirements of customer support, and to make sure the corporate’s long-term technical and monetary viability”.
KPLC core values.
Buyer pushed
Teamwork
Outcomes-driven
Folks-focused
Empowerment Innovation
Professionalism
Equal alternative
Ethics/Integrity
Social accountability
Atmosphere pleasant
KPLC Inner Motto. “My firm my pleasure” KPLC Exterior Motto. “On public Service” KPLC’S Function. KPLC owns and operates all the electrical energy transmission and distribution system in Kenya, and sells electrical energy to over 1 million prospects. The corporate’s key operations embrace: Planning, designing, building, and upkeep of the distribution community? Customer support? Guaranteeing adequate transmission capability to fulfill demand
three. Group Particulars
four. Transmission and distribution KPLC is liable for guaranteeing ample transmission capability to take care of provide and facilitate high quality electrical energy. It additionally develops and maintains the distribution networks and passable companies to the shopper. The mixed community of transmission and distribution traces stretch for greater than 23,000 kilometers throughout the nation. Electrical energy is transmitted at excessive voltages. In Kenya, electrical energy is generated between 11 and 15kV. The electrical energy is then stepped as much as 220kV or 132kV for transmission to sub-stations massive energy customers. It’s then stepped right down to 66kV, 33kV and 11kV at varied feeder factors for distribution to customers. Massive industrial and industrial prospects are provided at these excessive voltages. The electrical energy is stepped right down to 415v/240v for different customers.
5. Demand and Provide of electrical energy: Demand for electrical energy in Kenya stands at round 825 MW. Nonetheless, the nation has an put in producing capability of greater than 1,200 MW, although generally about 15% of that is normally unavailable as a consequence of drought and shutdowns of producing crops to facilitate repairs and Upkeep.
6. Organizational Construction Central Rift (Nakuru).
7. IT & Telecommunication DIVISION IT & T is a division that’s divided into two departments; IT and telecommunication. Information Technology. This division handles all pc (Laptop’s and servers), information Communication, Software program points, and recommendation on all of the issues that’s associated to IT. Telecommunication. The perform of this Division is to supply an environment friendly and dependable communication system throughout the firm and different areas. This Contains Radio Communication, Telephony and Communication via PLC.
eight. IT & T Coverage Doc. Because the first version was written within the Yr 2002, a variety of enhancements have been made and the ICT expertise retains altering for the higher. This second version of the ICT Coverage incorporates the modifications which have been realized to date. Included particularly are the “IT Overview and Motion Plan” doc. Information and Communications Technology Coverage addresses safety points and how one can successfully apply and preserve info programs, thereby facilitating the safety of vital, worthwhile and confidential info along with its related programs. Most individuals are more likely to acknowledge the influence and severity of the loss or theft of confidential designs for a brand new product. Nonetheless, they don’t all the time acknowledge the potential threat, and consequential end result, of seemingly ‘harmless’ actions, comparable to copying software program or copying the company database onto their laptop computer pc or not documenting modifications made to their programs. The acquisition and set up of and software program require these concerned to contemplate fastidiously the Information Safety points concerned on this course of. Cautious consideration of the corporate’s enterprise wants is paramount, as it’s costly to make subsequent modifications.
9. Assessment of consumer necessities versus the varied benchmarks take a look at outcomes will set up your best option of server/software program to be bought. Set up of latest gear should be correctly thought of and deliberate to keep away from pointless disruption and to make sure that the IT & T Coverage points are adequately coated. The difficulty of IT consumables is appeared into. These are costly and needs to be correctly managed each from an expense perspective in addition to an Information Safety perspective. Beneficial gadgets ought to all the time be saved in a safe atmosphere to keep away from harm or loss.
10. Targets of IT. To offer environment friendly, efficient, and dependable communication programs that meets and exceeds KPLC voice and information necessities. To make sure the provision of the communications programs that exceed the set goal of 97% To repeatedly enhance the telecommunication programs to fulfill and conform to the present world requirements. To make sure most buyer satisfaction within the IT division.
11. Imaginative and prescient for IT & T Division. We attempt to supply nothing however one of the best means of knowledge and telecommunications companies to the corporate and the nation as an entire. 1. 6. Definition of IT & T Coverage. A algorithm, laws, procedures, and plans of motion for the administration of apparatus sources, and companies within the IT & T division.
CHAPTER TWO.
12. Duties and Actions. Throughout my attachment within the Information Technology and Telecommunications (IT) division. the next are among the many duties I used to be designated to carry out.
Software program Set up.
Printer Fault Prognosis and Repairs.
Antivirus Set up.
Preventive Upkeep.
Networking.
Consumer help.
Taking stock.
Restore and upkeep of assorted .
SOFTWARES
The next are the software program used within the varied departments and which I used to be uncovered to in set up and help.
Microsoft Home windows Server 2003.
McAfee Model eight. 5i
Microsoft workplace 2007
Energy Builder
Oracle 9i
SQL Server
AutoCAD.
SPS (Strategic Planning System).
Adobe reader
13. PCs Ups. Server: Cisco routers, switches Printers. HHS. Community cables.
14. Information programs a). ICS (Built-in Buyer Service Utility) That is a web-based System with a centralized Database located on the Head workplace. Utilized by Cashiers, Buyer Service Officers, and Meter Studying.
15. The Software program integrates a variety of capabilities which can be Contracting New Prospects, Billing of Buyer, Money Assortment, and so on.
a). DCS On-line(Design and Building System
b). That is a web-based system interfaced with the ICS System which Design Engineers Use to do a costing of Service line Functions. The identical can be used for reserving of Service line building Supplies from Shops Part.
c). DCS Offline (Design and Building System offline). An Offline system utilized by Designers to obtain jobs, design traces, and value tasks and later add the roles to the DCS on-line system after they full the job.
d). LCA (Native Assortment Utility). That is an offline Money Assortment Utility primarily utilized by Cashiers when the ICS System Fails. The transactions are saved regionally on a Batch file which is later downloaded to the Central Database.
e). TMS (Transport Administration System. It is a system utilized by the Transport Division and Costing Part to maintain data of firm autos and their upkeep prices. Additionally used to maintain data on mileage returns and labor value returns.
f). LRA (Native Studying Utility) It is a system designed to add and obtain meter studying data from the ICS system for billing. The HHS set is used for this goal linked by way of COM1 port. This method is utilized by the meter-reading part below the customer support division. This method helps to find out how a lot the shopper has consumed and therefore the quantity to be charged.
g). Medicare Utility. It is a system used to maintain the medical expenditure data of the KPLC staff and their dependents. It’s utilized by the human useful resource & administration division.
h). IMS (Incidence Administration System) That is an On-line System Utilized by the Operation and Upkeep Division to maintain monitor of Non permanent Energy line Break downs and buyer complaints on Blackouts and Voltage fluctuation.
h). EIS (Government Information System. It is a system interfaced with all different firm Programs and it gives the chief with summarized reviews to facilitate Resolution making and Coverage formulation.
j). MDB (Administration Database System) It is a system that summaries all of the operations within the ICS System and presents it in a report type. Utilized by administration to watch efficiency.
ok). SAP (System Utility and Merchandise) It is a System used within the Finance & Procurement Division. It retains Provider Data, Payroll Administration, and Firm Finances Administration, and so on.
l). SCADA. It is a system that’s used for Teleoperation on the ability station. This contains Telemetry and Switching, by the engineers on the Nationwide management middle to all of the manned and unmanned station.
m). Ripples System This method is used to manage road lighting and water heaters. That is achieved by robotically various the frequencies on the ability
16. Knowledge Community. The KPLC C/Rift has an in depth information community thus enabling it to have distributed programs the place customers can entry community sources such because the databases which can be centralized and different community sources comparable to Printers. I used to be concerned within the set up of networks that could be a trucking and terminating cables and labeling of knowledge factors, configuration set up of community gear such because the routers, and switches of the cupboards. WAN for C/Rift TKL KDN On the finish of every modem there’s a Router and a Swap linked to it to type a community. Every Modem is linked to the Router via a V. 35 Cable
CHAPTER THREE
17. Conclusion. Throughout my internship, I’ve actually gained lots and I actually endeavored the commercial attachment mainly as a result of it granted me publicity and an opportunity to guage my potential. I used to be in a position to find out about many programs and practices within the IT world. I additionally acquired a possibility to journey to completely different areas and work together with different individuals. I acquired used to the working atmosphere.
18. Significance of this system to the attachment This system outfitted me with the theoretical base which I used to be in a position to relate to the follow setting. I additionally gained interpersonal expertise and large data as a consequence of the truth that this system gives varied from various fields.
19. Significance of the scholar studying I used to be in a position to study extra about , software program, and the data programs utilized in actual life. I’m able to work together with different workers and college students on attachment from varied establishments to share concepts.
20. Operations within the IT & T Division This contains the next.
A lot of the customers are usually not are prepared to make use of the helpdesk system thus hindering correct service supply.
Many system administration help are centralized on the regional workplace thus inflicting delays in service supply.
Lots of the customers are usually not conversant with primary pc operations.
Use of outdated machine which may be very sluggish. The corporate had a lot of the and software program which can be within the IT world so I gained sufficient sensible.
The corporate supplied attachment locations to many college students and so the was interplay amongst completely different college students.
Suggestions.
The group ought to have tint home windows or blenders to guard machines from direct daylight
Safety measurements needs to be applied
Single server unit needs to be supplied to Help in the machine administration in all labs
Tables within the labs are so uncomfortable within the sense that while you put the sit inside you’re unable to place legs
Reference
KPLC web site www.kplc.co.ke
Stima journal. Regional Supervisor Asst Supervisor Vitality transmission Eng. Income finance officer IT/T Eng Customer support Eng. Distribution Eng HR/Adm officer Transport Eng. Asst.
HR & Administration Telecom Asst distributor engineer.
As customer support, IT help. At Vitality Eng. Asst accountant. Customer support clerk. Vitality transmission technician. Income accountant. Distributor technician.
DTU DTU Gilgil Maralal Ravine Narok Nku Depot Lanet Nyahururu Molo Naivasha Nakuru R O U T E R
