Can you please describe your role in the department?
00:28
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I work with case managers to make sure that patients get the information they need about diabetes care and prevention. When appropriate, I provide patients with resources to help them manage their diabetes. Often I help patients who are diagnosed with a chronic condition and who also have diabetes, since that new condition might mean they have to make changes in their diabetes management plan. I also talk with patients who have prediabetes or risk factors.
In your opinion, what are some of the most important things a new case manager needs to know?
00:38
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From my perspective, case managers need to be aware that it’s critical to provide patients with accurate information—and explain to them how to use it. With diabetes, there’s so much misinformation out there. Some patients underestimate the danger of diabetes and think it’s no big deal. Others are completely terrified and think it’s a death sentence, and they don’t realize they have the power to manage it. And that’s true of other medical conditions as well. People rely way too much on Dr. Internet to get the information they need. A case manager needs to make sure that patients have real information they can use.
What are some of the biggest mistakes case managers make?
00:17
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As a team, it’s so important to do everything we can to prevent fragmentation of care. Fragmentation brings costs up and quality down, and it can be really dangerous. We need to make sure patients aren’t getting conflicting information or medication from different providers.
In your experience, how has care coordination changed?
00:19
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That’s a better question for someone like Nora, who’s been working in this field for so much longer than me! But even in the short time I’ve been here, I can see how much more care goes into managing patient transfers. We do a lot more investigating now to make sure patients are going to the right facilities. What are the some of the most important trends in care coordination?
00:16
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The team mentality has made a really big difference. The idea that you bring in a diabetes educator, you bring in a dietician, you coordinate with a social worker…. that kind of interdisciplinary thinking leads to much better outcomes.
Conclusion
You have completed the Nurse’s Role in Care Coordination activity. Now that you have spent your first day on the job at St. Anthony Medical Center, you should be able to:
· Summarize the roles that case managers and other team members play in care coordination.
· Contextualize care coordination and today’s care coordination trends historically.
have completed the Nurse’s Role in Care Coordination activity. Now that you have spent your first day on the job at St. Anthony Medical Center, you should be able to:
· Summarize the roles that case managers and other team members play in care
coordination.
· Contextualize care coordination and today’s care coordination trends historically.
You have completed the Nurse’s Role in Care Coordination activity. Now that you have spent your first day on the job at St. Anthony Medical Center, you should be able to:
· Summarize the roles that case managers and other team members play in care coordination.
· Contextualize care coordination and today’s care coordination trends historically.
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Could you briefly explain your function in the department?
00:28
HIDE THE TRANSCRIPT
I collaborate with case managers to ensure that patients receive the diabetes treatment and preventative information they require. When necessary, I provide patients with resources to Help them in managing their diabetes. I frequently Help patients who have been diagnosed with a chronic ailment and also have diabetes, because the new diagnosis may necessitate changes to their diabetes treatment strategy. I also consult with people who have prediabetes or risk factors for diabetes.
What are some of the most critical things a new case manager should know, in your opinion?
00:38
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Case managers, in my opinion, must be aware of the importance of providing patients with
