TOPIC: Effectively manage Conflict Resolution
Identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting. Describe an unresolved (recurring) conflict that you experienced or observed. Identify the type of conflict. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved. Outline the four stages of conflict, as described in Finkelman, and how the stages relate to your example. Decide if delegation was an issue in the conflict. Be specific.
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Conflict is a natural part of any interpersonal relationship, and conflicts can arise in care delivery settings for a variety of reasons, including differences in values, beliefs, and goals, as well as competing demands for time, resources, and authority.
Effective management of conflicts in care delivery settings is important in order to maintain a positive and productive work environment, as well as to ensure that patients receive the best possible care.
There are several strategies that can be used to effectively manage conflicts in care delivery settings:
Identify the source of the conflict: It is important to try to understand the root cause of the conflict in order to address it effectively.
Communicate openly and honestly: Open and honest communication is key to resolving conflicts. It is important to listen to the perspectives and concerns of all parties involved and to express your own thoughts and feelings in a respectful and non-confrontational manner.
Use problem-solving skills: Conflicts can often be resolved by working together to find mutually beneficial solutions. This may involve brainstorming options, weighing pros and cons, and finding ways to compromise.
Seek help when needed: If conflicts cannot be resolved on your own, it may be helpful to seek the Helpance of a mediator or supervisor to facilitate a resolution.
Practice appropriate delegation: Conflicts can often be avoided by effectively delegating tasks and responsibilities to team members who are qualified and capable of handling them. This can help to prevent burnout and ensure that patient care is managed efficiently and effectively.
By using these strategies, it is possible to effectively manage conflicts in care delivery settings and ensure that patients receive the best possible care.
