Organizational Assessment
[WLOs: 2, 3] [CLOs: 1, 2, 3, 4, 5, 6]
Prior to beginning work on this assignment, read Chapters 10 and 11 from the textbook, review earlier chapters in the textbook as needed along with the instructor guidance from this week as well as previous weeks. Additionally, review the following:
• What Goes Into a PEST Analysis for Healthcare? (Links to an external site.)
• Intellectual Capital (Links to an external site.) by Investopedia
• Strategic Planning for a Financial Turnaround (Links to an external site.)
For your final paper Download final paper, you will continue with the same organization you chose for the Week 3 SWOT analysis, which addressed one of the following health care organizations:
• CHRISTUS Trinity Mother Frances Health System
• Cleveland Clinic
• Henry Ford Health System
• Lutheran Services in America
• Mayo Clinic
• Medtronic
• Shriners Hospitals for Children
• Jude Children’s Research Hospital
• Stanford Medical Center
• Trinity Health
• UC Davis Medical Center
• University hospital or other nonprofit hospital in your community
• University of Texas Health (UT Health)
• Veteran’s Health Administration (VHA)
Information search tips:
Search the organization’s name on the internet. Open the homepage of the organization. Select the links for the different pages, usually located at the top of the webpage or in the footer. In addition, you can enter the organization’s name and the topic in the search box. Additional tips are included below in the assignment directives.
For additional guidance, review the following resources:
• What Is CRAAP? A Guide to Evaluating Web Sources (Links to an external site.)
• Advanced Internet Search Techniques (Links to an external site.)
• Keywords Are Critical (Links to an external site.)
Conduct an Assessment of the organization based on strategic planning analysis. Your Assessment of the organization’s strategic plan Download Assessment of the organization’s strategic planmust include the following:
• Analyze the internal environment.
o Identify at least two internal problems associated with the organization and explain the rationale. Examples may include
Patient experience
Internet search keywords: organization name + patient reviews
Telehealth availability
Limited marketing
Delayed payments for billed services
Cybersecurity
Internet search keywords: organization name and security breach or cybersecurity or ransomware attack
Price transparency
Health care staffing shortages
• Analyze the external environment.
o Examine all the following external issues that can impact the organization’s ability to meet the Mission, Vision, and Values and the goals identified in the strategic plan:
Political
Economic
Social
Technological
Environmental
Legal
• Evaluate the competitive advantage of the organization.
o Explain what the organization does that no other organization in the community or region does. Examples may include
Differentiation from competitors in the community
Reputation
Superior location (e.g., Consider the income of the area and who the consumers are likely to be based on the location.)
Customer satisfaction
Convenience
Price level
• Examine the role of stakeholders (address at least three of the following):
o Government
o Accrediting bodies
o Insurance providers
o Patients
o Licensed professionals
o Other health care organizations (e.g., competitors and partners)
o Large employers in the area (e.g., up- or downsizing in number of employees and how that affects the health care organization, or employer needs for specialized care providers)
• Assess the services provided (address at least three of the following):
o New or innovative services or products
o Renowned health care providers (e.g., a doctor who has special expertise or experience)
o Availability of financial support for qualifying patients (e.g., Medicare, Medicaid, financial Helpance opportunities)
o Modern technology and equipment
o Equitable care that ensures a fair distribution of care among all individuals in the community and is culturally competent (Tip: Evaluate the mission, vision, and values statements to determine the organization’s position on equitable and culturally competent care).
• Analyze the organization’s competencies and resources.
o Intellectual capital (choose two)
Professional competency (e.g., highly qualified and credentialed health care workers)
Information systems and data management
Contracts with state or federal government (certified to provide care to patients using Medicare and Medicaid)
Contracts with insurance providers (e.g., in- versus out-of-network costs to patients)
Contracts with other organizations to provide care for employees (e.g., large employers in the community—see stakeholders segment above)
o Organizational competencies (choose two)
Managing the continuum of care (e.g., maintaining contact with the patient over a long period of time and across health services to ensure they receive the best possible care)
Training physicians and staff to ensure their skills, knowledge, and behaviors reflect current industry standards and best practices
Review of strategic plans and altering the plans as needed (e.g., alternative strategies)
Environmental scanning (e.g., benchmarking the services, skills, and work force against competitors)
• Create a recommendation for the future direction of the organization of choice. Based on the findings on the topics above, address the following:
o What recommendations can be made to ensure the organization manages future growth or continued success?
What are the short-, medium-, and long-term changes that need to be considered?
What does the organization need to do to maintain its financial health and viability?
The Organizational Assessment final paper
• Must be a minimum of eight double-spaced pages in length (not including title and references pages) and formatted according to APA Style (Links to an external site.) as outlined in the Writing Center’s APA Formatting for Microsoft Word (Links to an external site.) resource.
• Must include a separate title page with the following:
o Title of paper in bold font, which will include the organization’s name
Space should appear between the title and the rest of the information on the title page.
o Student’s name
o Name of institution (The University of Arizona Global Campus)
o Course name and number
o Instructor’s name
o Due date
• Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
• Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
o For Helpance on writing Introductions & Conclusions (Links to an external site.) and Writing a Thesis Statement (Links to an external site.), refer to the Writing Center resources.
• Must use at least five credible sources in addition to the course text.
o The Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source.
o To Help you in completing the research required for this assignment, view the Quick and Easy Library Research (Links to an external site.) tutorial, which introduces the University of Arizona Global Campus Library and the research process, and provides some library search tips.
• Must document any information used from sources in APA Style as outlined in the Writing Center’s APA: Citing Within Your Paper (Links to an external site.)guide.
Must include a separate references page that is formatted according to APA Style as outlined in the Writing Center. See the APA: Formatting Your References List (Links to an external site.) resource in the Writing Center for specifications.
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
Reference:
Required Resources
Text
Spath, P. L., Abraham, S. C., & Mishek, J. H. (2022). Strategic management for healthcare organizations (2nd ed.). Zovio.
• Chapter 10: Summary, Assessment, and Benefits of the Strategic Formulation Process
• Chapter 11: Ethics and Corporate Responsibility
• The full-text version of this ebook is available through the Constellation suite accessed through your online classroom, mobile app, or the Constellation (Links to an external site.) Chapter 10 discusses generating a strategy and improving existing strategies; and Chapter 11 discusses ethical behaviors, ethical dilemmas and coping approaches, and corporate responsibility for ethical behaviors. These chapters will Help you in your Ethical Considerations in Health Care discussion, the Week 5 Quiz, and the Organizational Assessment final paper this week.
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Organizational Assessment [WLOs: 2, 3] [CLOs: 1–2, 3–4, 5–6]
Before beginning work on this assignment, read Chapters 10 and 11 of the textbook, as well as previous chapters in the textbook as needed, as well as the instructor instructions from this week and previous weeks. In addition, consider the following:
• What Is Involved in a PEST Analysis in Healthcare? (This is a link to another website.)
• Intellectual Property (Links to an external site.) according to Investopedia
• Financial Turnaround Strategic Planning (Links to an external site.)
Regarding your final paper You will continue with the same organization you selected for the Week 3 SWOT analysis, which addressed one of the following health care organizations:
• CHRISTUS Trinity Mother Frances Medical Center
• The Cleveland Clinic
• Henry
