HEALTHCARE EXECUTIVE SUMMARY
PROJECT
TOPIC
Ophthalmology Clinic
PREPARED BY DATE
Amanda Greer
February 28, 2022
OVERVIEW OF THE ORGANIZATION
(Merchandise 1)
• Mission: To offer sufferers with the most effective reward of all of them, the reward of sight and supply sufferers with the most effective care and data on their eyes.
• Imaginative and prescient: To be the highest ophthalmology clinic within the metroplex.
• Providers supplied: eye therapy, remedy, eye corrective surgical procedure, eyelid surgical procedure, glasses, and make contact with lenses. Sufferers with glaucoma, cataracts, diabetic retinopathy, chalazions/styes, low imaginative and prescient, drooping eyelids, facial spasms, and eye infections are all handled at this facility.
• Our sufferers vary in age from 6 to 90+ and we settle for most medical insurance to insure nearly all of sufferers are getting the care they want.
• This clinic sees roughly 30,000-40,000 sufferers a yr and about 20,000 eye surgical procedures are carried out every year
IDENTIFIED PROBLEMS
(Merchandise 2)
• Lengthy in workplace instances effecting affected person satisfaction
• Value of care – too costly
• Favoritism via the workplace – impacts affected person care, gross sales, workplace morale
SOLUTIONS
(Merchandise three)
• Lowering wait time and spreading out affected person appointment instances to ensure that the affected person to not have to attend for physician for too lengthy.
• Reducing costs of the examination, gross sales merchandise, and diagnostic testing
• Change management and have even taking part in subject for everybody
MEASURABLE PROJECT GOALS
(Merchandise four)
• Decrease price of not less than 2 diagnostic exams and the refraction price
• Concentrate on a particular kind of examination and decrease these in workplace instances
• Set up a good taking part in subject inside the workplace
• The plan is to have these targets totally reached and even noticing important change by October 2022.
OBSTACLES
AND
OPPORTUNITIES
(Merchandise 5)
• Obstacles: improve in costs, unacceptable insurance coverage, workers being reluctant to simply accept adjustments, uneducated workers
• Alternatives: improved affected person and worker satisfaction, improve in gross sales
STRAGETIC (or ACTION) PLAN
(Merchandise 6)
• See Appendix beneath
CONCLUSION
REFERENCES
Sommer, A., Blumenthal, E. Z. (2019). Implementation of Lean and Six Sigma ideas in ophthalmology for bettering high quality of care and affected person circulation. Public Well being and the Eye, 64(5), 720-728. https://doi.org/10.1016/j.survophthal.2019.03.007
Ciulla, Thomas A., Tatikonda, Mohan V., ElMaraghi, Yehya A., Hussain, Rehan M., Hill, Amanda L., Clary, Julie M., Hattab, Eyas. (2018). Lean Six Sigma Strategies to Enhance Ophthalmology. The Journal of Retinal and Vitreous Illnesses, 38(9), 1688-1698. doi: 10.1097/IAE.0000000000001761
Hribar, A., Learn-Brown, S., Goldstein, I.H., Reznick, L.G., Lombardi, L., Parikh, M., Chamberlain, W., Chiang, M.F. (2018). Secondary use of Digital Well being Report Knowledge for Scientific Workflow Assessment. Journal of the American Medical Informatics Affiliation, 25(1), 40–46. https://doi.org/10.1093/jamia/ocx098
Davis, A.S., Elkeeb, A.M., Vizzeri, G. et al. Utilization of Moveable Radios to Enhance Ophthalmology Clinic Effectivity in an Educational Setting. J Med Syst 40, 64 (2016). https://doi.org/10.1007/s10916-015-0417-x
Lin, C., Li, A., Ma, H., Lin, X.M., Olivares, M.Z., Haubrich, A., Sanislo, S., Do, D.V. (2021). Profitable interventions to enhance effectivity and scale back affected person go to period in a retina apply. Retina, 41(10), 2157-2162. doi: 10.1097/IAE.0000000000003169
Ma, J., Wong, B.M., Micieli, J.A., Calafati, J., Low, S., El-Defrawy, S., Hatch, W. (2020). Imaginative and prescient to enhance: high quality enchancment in ophthalmology. Canadian Journal of Ophthalmology, 55(2), 107-115. https://doi.org/10.1016/j.jcjo.2019.07.Zero20
Avidor, D., Loewenstein, A., Waisbourd, M. et al. Value-effectiveness of diabetic retinopathy screening packages utilizing telemedicine: a scientific Assessment. Value Eff Resour Alloc 18, 16 (2020). https://doi.org/10.1186/s12962-Zero20-00211-1
Appendix
Objectives Required Duties People concerned Assets Wanted Timeline Measurements
1. Lower in workplace time 1. Get medical historical past previous to the go to
2. Confirm insurance coverage previous to the go to
three. Add extra particulars to affected person’s chart as to why they’re in workplace
four. Name sufferers previous to examination to assemble extra data. Ophthalmic technicians, docs, receptionists Insurance coverage, affected person cooperation 2/2022 to 10/2022 Time documentation
2. Lower price of care Decrease price of diagnostic testing, glasses, contacts, surgical procedure Billing, CEO, workplace administration Competitor costs, gear pricing 2/2022 to 10/2022 Billing data, unfold sheets, affected person surveys
three. Lower favoritism 1. Group conferences
2. Presumably change in administration
three. Equal work share Administration, docs, ophthalmic technicians Cooperation from all workers 2/2022 to 10/2022 Month-to-month conferences with people and as a gaggle
