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Posted: October 27th, 2023
Factors Affecting Patient Flow in the Emergency Department
Patient flow is the movement of patients through a health care system, from the time they arrive until the time they leave. Patient flow is an important aspect of quality and efficiency in health care, as it affects patient satisfaction, safety, outcomes, and costs. One of the most challenging settings for patient flow is the emergency department (ED), where patients often experience long waits, overcrowding, and delays in diagnosis and treatment.
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Several factors can affect patient flow in the ED, such as:
- Demand: The number and type of patients who seek care in the ED can vary depending on the time of day, day of the week, season, weather, public events, and availability of other health care services. Demand can also be influenced by factors such as population growth, aging, chronic diseases, and health literacy.
- Capacity: The ability of the ED to provide timely and appropriate care to patients depends on the availability and allocation of resources, such as staff, beds, equipment, and space. Capacity can also be affected by factors such as staffing models, skill mix, workload, turnover, absenteeism, and morale.
- Process: The flow of patients through the ED involves multiple steps and interactions among different providers and departments, such as triage, registration, assessment, diagnosis, treatment, disposition, and admission or discharge. Process can also be influenced by factors such as protocols, guidelines, policies, procedures, communication, coordination, and collaboration.
- Variation: The unpredictability and complexity of patient flow in the ED can result from variation in demand, capacity, and process. Variation can also be caused by factors such as patient acuity, diversity, preferences, expectations, and compliance.
Improving patient flow in the ED requires a comprehensive and systematic approach that addresses the underlying causes of inefficiency and waste. Some of the strategies that have been proposed or implemented to improve patient flow in the ED include:
- Demand management: Reducing or redirecting the demand for ED services by enhancing primary care access, promoting preventive care, educating patients and communities, and developing alternative care pathways.
- Capacity management: Increasing or optimizing the capacity of the ED to meet the demand for services by expanding or redesigning the physical space, improving staffing levels and distribution, enhancing staff skills and competencies, and acquiring or upgrading equipment and technology.
- Process improvement: Streamlining or standardizing the processes involved in delivering ED care by implementing triage systems, reducing registration time, improving clinical decision making, reducing unnecessary tests and procedures, facilitating disposition decisions, and improving transitions of care.
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References:
- Asplin BR et al. (2003) A conceptual framework for the emergency department management of acute heart failure. Academic Emergency Medicine 10(8): 859–866.
- Hoot NR et al. (2008 - Affordable Custom Essay Writing Service | Write My Essay from Pro Writers) Systematic review of emergency department crowding: causes,
effects,
and solutions. Annals of Emergency Medicine 52(2): 126–136.
- Pines JM et al. (2011) International perspectives on emergency department crowding. Academic Emergency Medicine 18(12): 1358–1370.
- Sun BC et al. (2020) Effect of emergency department crowding on outcomes of admitted patients. Annals of Emergency Medicine 75(6): 704–714.
- Wiler JL et al. (2021) Optimizing patient flow in a high-volume urban academic emergency department using lean methodologies. Journal of Emergency Medicine 60(1): 27–37.
- Yarmohammadian MH et al. (2021) A systematic review on factors affecting patient flow management in emergency department. BMC Health Services Research 21: 71.
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