INTRODUCTION:

In this assignment we are going to discuss about Leadership Motivation and Performance and how it impacts on Organization success.

The main objective of this research is to analyze how well leadership and motivation can enhance employee performance and to know the factors which actually trigger high performance at Abbey group, and also to understand different ways in which this group motivates its workers.

BACKGROUND INFORMATION:

ABBEY Group was established in 1978, is an award winning destination management company with offices located in Dublin, London & Edinburgh. This group provides full range of travel services to group and individuals in Ireland and United Kingdom.

Objective of the company is to offer quality service and reliable partnership to their clients, where they have experienced staff to Help you with your planning.

(ABBEY GROUP, 2018).

Mission of the company:

” To work in partnership with our clients, our staff, our suppliers all of whom are the core stakeholders of Abbey Group”.

They ensure to work in a positive working environment which satisfy the needs of each of these three stakeholders.

Purpose of the company :

Make Abbey A great place to work, where people are supported and motivated to be the best they can be.

Founder of the Group : Brian McColgan     Director : Marina Finn

        LEADERSHIP

Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.

(KRUSE, 2013) 

Leadership Involves:

• Creating and articulating a clear vision.
• Motivates and inspires people to engage with that vision.
• Establishing goals and providing followers with knowledge necessary to achieve goals.
• Coaches and builds a team, which is more effective at achieving.

(ROUSE, TECH TARGET, 2017)

” Leadership is the capacity to translate vision into reality ” – Warren Bennis.

” As we look ahead into the next century, leaders will be those who empower others”

             Bill Gates

 

 

      

    Figure : https://www.bodhih.com/leadership-skills/

 

 

 

Leadership Importance:

Leadership is an important factor in making an organization successful, leadership is an art of influencing people to perform the tasks assigned effectively, willingly and competently.

Communication is effective and open when an organization is in the hands of good leadership where people feel they are part of the organization and give their best for the success.

Culture within the organization is not forced but developed.

(SATYENDRA, 2015).

Leadership Factors:

1) Initiates actions : A leader begins the work by imparting the strategies and plans to the subordinates from where the work begins.

2) Providing Guidance : Provides a direction to workers in such a manner where they need to participate work adequately and proficiently.

3) Creating Confidence : Challenges are constant, but confidence is not.

Confidence is an attribute where a leader can possess in the minds of people.

4) Co-ordination : Co-ordination can be achieved through integrating individual interests with organization goals and effective coordination should be a primary motive.

5) Work Environment : A well-organized work environment helps in stable growth of a organization.

6) Building Morale : A leader can be a morale booster where he gets his employees to perform with best of their abilities.

(MANAGEMENT STUDY GUIDE).

 

 

Essential roles of Leadership :

Even in the most confused times, there are four roles that leaders play which are highly analytical for success.

Inspire Trust : Trust starts with a leader’s own character and capability.

        Be the credible leader where others choose to follow.

Create vision: Leaders create a vision and strategy, and communicate it so powerfully                                              that others join them on the journey.

Execute Strategy : Achieving results consistently with and through others following a                                               well-organized process.

Coach potential : Unleash the standards of every person in the group to enhance                                               performance, resolve problems and make careers.

(COVEY, 2018) 

 

Leadership and management

 

People often mistake leadership and management as same thing but in reality they are completely different such as,

Leaders have people that follow them, it’s all about inspiring.

Managers have people who simply work for them, it’s all about planning.

Important differences between Leader and Manager

• leader innovates while a manager organizes.
• Leader inspires trust where as manger relies on control.
• Leader asks about what and why? Whereas manger asks about how and when.?

 (MONNAPPA, 2018).

Are Leaders Born or Made…?

“I Use Steve jobs as an example someone who was probably not born to be a leader”.

      MOTIVATION

It can be defined as the process that initiates, guides, and maintains goal oriented behaviour.

Motivation is incredible which causes you to act, whether it is doing this assignment or reading a book to improve your knowledge.

(CHERRY, 2018)

“Desire is the key to motivation, but its determination and commitment to an unrelenting pursuit of your goal, a commitment to excellence that will enable you to attain the success you seek” 

                                                          Mario Andretti

 

Importance of Motivation:

Motivation is vital for not only employee confidence, but also for the company’s bottom-line. It’s not just a substance of finding right workforce, but motivating them will always do their best.

(HABAS, 2018) 

Motivation importance can been viewed through people being inspired to make a change in their lives. According to employees perspective this might mean

• Enhance the performance in the office.
• Working more smarter and harder
• Develop creative ideas and solutions

All of which has a positive impact on the organization. 

(BARONE, 2016) 

Motivated employees can lead to increase productivity and allow an organization to achieve higher levels of output.

Motivation strategies to increase productivity:

 

Trust : It’s an important aspect in any organization with their employees and be able to communicate with each other and maintain positive relationships. Which can empower the team.

Reward System : Incentives are great way to promote motivation, incentives can be  bonus, paid time-off, travel perks or vouchers.

By this you can find more adaptability and creativity in employees.

Recognition : Recognizing the efforts of employee and making sure they are doing a great job and congratulating them.

Career Advancement : Ensuring the opportunities for your employees to advance in their position, finds optimistic and challenging attitude at workplace.

Happiness : If employees are happy in their job they are much more motivated in doing best job they can.

(HEMA, 2016) 

  

       Fig : https://visionexercisephysiology.com

 

     PERFORMANCE

Performance is a set of activities which ensure that goals are consistently being met in an effective and efficient manner.

Performance management can focus on the performance of an organization, a Department, or an Employee.

(GALLANT, 2012) 

Performance can be improved by:

• Recruit potential employees and select most qualified to participate.
• Select people who can best fit in the culture of organization.
• Provide ongoing education and training as needed.
• Conducting performance development planning discussions quarterly.
• Promotions and career development options to employees.
• Employee orientation and assigning a mentor.

(HEATHFIELD, 2018) 

Why manage performance…?

Managing employees can increase organization competitiveness and maximize its productivity.

.

When performance of employees is not managed this may lead to discontent or dissatisfaction, unhappiness.

Key principles of performance:

These 3 functions are heart of good performance management systems.

1. Effective Communication 
2. Regular review
3. Constructive Feed back

(MANCHESTER UNIVERSITY) 

    

Importance of performance management in an organization:

Performance management is essential in any organization through formal and informal processes, which helps them align their resources, employees and strategies to meet their objectives.

Organizations that get performance management right become formidable competitive companies.

(RAFFAELE CARPRI, 2017) 

 

Discussion on the Interview 1 & Interview 2.

 

From both interviews, the information is quite obvious that opinions and views of each individuals are completely different to one another.

Information about Leadership

One feels Vision is the most important  where as the other feels Core values are important for success in their organization. They follow same Democratic leadership style as they involve members of the group in decision making. Abbey group greatest ideas are generated from Owners of the company, senior management or leadership team, also from the staff.

In regards, to the qualities of leaders to possess they have completely different opinions as one says leader should have an ability to inspire people through motivation, create positiveness in the minds of workers, should be fair. Whereas the other feel leader should have Empathy, Courage, Kindness towards workforce, Strong work ethic.

Interviewer 1 role models as a leader :

1. Bill gates – Microsoft
2. John Teeling – Teeling Distillery.   

Interviewer 2 role models as a leader:

1. Joe Schmidt – Ireland rugby head coach.
2. Leo Varadkar – Ireland’s Taoiseach.

Information about Motivation

Personally motivation at work with staff is done by communicating effectively, clarifying the objectives of what we are looking to achieve this year, Fosters inclusivity irrespective of nationality, gender, social class, age. By motivating staff they have an impact of displaying strong work ethic, Creating boost (or) good spirit among the teams, better understanding among colleagues.

When asked about the team working well collaboratively they both have the same opinion yes and one says Culture in the company is a reason to create good team spirit, other feels A good partnership approach. Competition among workforce in Abbey group is healthy as it brings out the best from each individual and as long as they are fair and ethical towards each other.

Information about performance

In case of company performance they both feel doing good, achieving targets in the challenging environment.

Interviewer 2 says no body is perfect everyone has a chance to learn

” Still learning – still evolving ”

They think performance can be improved by listening to your clients, always delivering what you promised, by setting higher goals, identifying best people and future leaders.

Management monitors and mentors performance of employee in various ways

• Annual Appraisal – January
• Mid season review – July
• Two meeting with individuals employees one in April and other in October.

Abbey group greatest accomplishment is being the market leader and successfully longest established incentive in Ireland trading for 40 years.

Employee feedback is given twice a year by one on one interview.

Conclusion

Leadership, Employee Motivation and performance is vital in the management of employee within the company. The interview in this assignment creates a link between the assumptions and reality on how best employees can be motivated and how this can lead to higher performance.

Abbey group includes its staff as part of group, which is an inspiring motivating factor and the reason why they are successful in the business from past 40 years.

       APPENDIX

Leadership

1) Which is most important to your organization…?

   Mission  Core values  Vision

2) What leadership style do you follow in your company?

• Autocratic (Ruler who has absolute power)
• Democratic ( Members of the group take role in decision making)
• Laissez-faire ( Allowing group to make decision)

3) Where do great ideas come from in your organization..?

4) What characteristics you believe that a leader should possess ..?

5) Can you name any person who has tremendous impact on you as a leader…?

Motivation

1) What role does your Manager (or) Boss play in your personal motivation at work..?

2) What impact do staff have on Motivation ..?

3) Do you think your team is working well collaboratively..?

4) Is Competition among the team healthy, why or why not…?

Performance

1) How well do you think is your company performing..?

2) Do you think performance can be improved and how…?

3) How do you monitor performance of your employees..?

4) What are greatest accomplishments of the company.. ?

5) Does employees have feedback about their performance.?

     APPENDIX 1

Leadership

1) Which is most important to your organization…?

 Core Values

2) What leadership style do you follow in your company?

 Democratic ( Members of the group take role in decision making).

3) Where do great ideas come from in your organization..?

From senior management team, from the owners of the company, from the staff of the company.

4) What characteristics you believe that a leader should possess ..?

Empathy ,Courage, Vision, Kindness, Strong work ethic.

5) Can you name any person who has tremendous impact on you as a leader…?

1. Bill gates – Microsoft           
2. John Teeling – Teeling Distillery.

Motivation

1) What role does your Manager (or) Boss play in your personal motivation at work..?

Supports Staff, Fosters Inclusivity, Motivates Staff, Communicating Effectively.

2) What impact do staff have on Motivation ..?

 Creates Team spirit.

 Supports Colleagues.

3) Do you think your team is working well collaboratively..?

 Yes – Culture is to create a good team spirit.

4) Is Competition among the team healthy, why or why not…?

 Yes – As long as staff are ethical and fair to each other.

Performance

1) How well do you think is your company performing..?

 Yes – Performing to targets in a challenging environment.

2) Do you think performance can be improved and how…?

 You can always learn, You need to listen to your clients.

 Always deliver what you promised.

3) How do you monitor performance of your employees..?

In a number of different ways

• Annual appraisal – January
• Mid season review – July
• 2 one on one sessions – April and October.

4) What are greatest accomplishments of the company ..?

 Longest established Incentive in Ireland 40 years.

5) Does employees have feedback about their performance.?

Yes – from meetings as outlined from above question 3.

Company : Abbey Group.

Person name : Marina Finn (Director).

     APPENDIX 2 

Leadership

1) Which is most important to your organization…?

   Vision

2) What leadership style do you follow in your company?

 Democratic ( Members of the group take role in decision making)

3) Where do great ideas come from in your organization..?

From Leadership team and also from the staff.

4) What characteristics you believe that a leader should possess ..?

Motivational Ability, Positivity, Conviction, Fairness.

 5) Can you name any person who has tremendous impact on you as a leader…?

1. Joe Schmidt – Ireland Rugby Manager.
2. Leo Varadkar – Ireland’s Taoiseach.

Motivation

1) What role does your Manager (or) Boss play in your personal motivation at work..?

Setting a good example, Supporting team, Clarifying objectives.

2) What impact do staff have on Motivation ..?

 Displaying a strong work ethic

 Helping good communication

3) Do you think your team is working well collaboratively..?

 Yes – A good partnership approach.

4) Is Competition among the team healthy, why or why not…?

 Yes it is

 Why – It brings the best out of each person.

Performance

1) How well do you think is your company performing..?

 Yes performing well

 Still learning – Still evolving.

2) Do you think performance can be improved and how…?

 Yes Performance can always be improved

1 Setting higher goals

2 Identifying best people and future leaders.

3) How do you monitor performance of your employees..?

 Yes, monitors and mentors employees.

4) What are greatest accomplishments of the company..?

 Being the market leader, Successful trading for 40 years.

5) Does employees have feedback about their performance.?

 Yes – twice a year.

 Also one on one meetings.

Company : Abbey Group

Person name : Brian McColgan ( Founder of the company).