Procedure 16 – 6 Scheduling Inpatient Surgical Appointments
You are orienting a new employee to some of the administrative tasks he will be performing. You are to create a step-by-step checklist for scheduling an inpatient surgical appointment. Use your textbook information and the Procedure 16-6 Scheduling Inpatient Surgical Appointments Method to Help you in creating the all-inclusive checklist. Upload your final checklist into Canvas for your instructor to grade.
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V.P.7 Document phone messages accurately
Materials: Computer or Chromebook with speaker, Paper, Pencil/Pen, Three audio files provided. 2 prescription request and one telephone message line with multiple calls.
Scenario: You are transposing the calls on the prescription call in line and the overnight telephone message line.
Instructions: Chart the information as you would in the patient’s chart.Write out the patient’s information and request just as it would appear in the patient’s chart for the provider or the appropriate individuals review and approval. Provide these charting notes to your instructor for review and grade
Step Possible score 1 2 3
1 Patient identified by name and secondary identifier? 10
2 Patient’s phone number included 10
3 Prescription Information Recorded Correctly 10
4 Message forwarded to correct individual 10
5 Message is complete and accurate 10
6 Patient expectations listed, call back, Rx to pharmacy etc, 10
7 Spelling and Grammar are appropriate 10
Total 70
Notes:
Evaluator Signature: _________________________________________ Date: ___________
CAAHEP Standard V.P.7 Document phone messages accurately
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Procedure 12 – 4 Schedule a Patient Appointment Using an Electronic Scheduler
Using this checklist of commitments and appointments for Dr. Karen Larsen, along with the attached schedule template spreadsheetDownload schedule template spreadsheet, please plot these events on the calendar for the doctor. Note the times listed for the commitments. All patient appointments are 15-minute time slots unless otherwise noted. Save the schedule spreadsheet and upload it via the assignment area to submit to your instructor for Assessment.
Physician’s Commitments
October 11, University Hospital Accreditation Meeting from 5 P.M. to 6 P.M., Whitman Hall, Rosewood Room
October 13, 5 P.M. to 6 P.M., University Hospital Dining Room, dinner meeting with Wanda Norberg, MD
October 14, 7 P.M. to 8 P.M., lecture on resident requirements, Dr. Margo Matthews at University Hospital, Whitman Hall, Room 203
Patient Appointments
October 11, 10:30 A.M., David Kramer,* new patient, school physical, 312-555-8153, mother, Erin Mitchell
October 11, 10:45 A.M., Erin Mitchell,* new patient, backache, 312-555-8153
October 11, 11:00 A.M., Gary Robertson, established patient, urinary problems, 312-555-9565
October 11, 11:15 A.M., Laura Lund, established patient, cramps, 312-555-4106
October 11, 11:45 A.M., Charles Jonathan III, established patient, knee pain, 312-555-3097
October 12, 10:30 A.M., Ardis Matthews, established patient, nausea, 312-555-3178
October 13, 10:30 A.M., Thomas Baab, established patient, CPE (1 hour), 312-555-3478
October 13, 11:45 A.M., Doris Casagranda, established patient, rash, 312-555-1200
October 14, 11:00 A.M., Sara Babcock, established patient, CPE (1 hour), 312-555-5441
October 14, 1:00 P.M.., Ana Mendez, established patient, sore throat, 312-555-3606
V.P.7 Document Telephone Messages Accurately
Listen to the three audio files attached. Compile the message in a Word doc that will be uploaded for your instructor to grade.
The prescription refill request message will require the name of the drug, strength, instructions, and pharmacy. Use the attached Word doc as a guide for creating the messages VP7a.mps and VP7b.mp3
For the telephone message in VP7c.mp3 be sure to include all information that would be required to accurately document the message, such as the patient’s name, phone number, and the information and to whom the message will be forwarded, Dr, Nurse, Reception, Billing, etc.
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V.P.10 Community Referral
Complete the attached procedure to find community resources for a patient and refer that patient to those resources based on the scenario listed in the procedure. Using the attached Word doc, add a second page to the attached word doc and write your response to the assignment. Be sure to state what you would give to the patient and what you would put in the patient’s chart. Upload the completed assignment into Canvas.
