INFO6050 Assessment Writing Guide:
Executive Summary
This report analyzes the processes and systems used by Opal HealthCare to support the health management and care transitions of residents. Rich pictures, process mapping, stakeholder analysis, PESTLE analysis and recommendations are used to understand current practices and identify opportunities for improvement. The target audience is Opal HealthCare management and staff.
Report Goals
The goals of the report are to understand Opal HealthCare’s current operations, identify opportunities to better support residents as their needs change, and propose recommendations to help residents age in place with optimal health, independence and quality of life.
Business Overview Modelling
A rich picture diagram shows the interrelations between key stakeholders using Opal’s website as a reference. Process maps illustrate the current health management and care transition workflows, as well as a proposed improved model.
Stakeholder Analysis
Stakeholders include residents, families, staff, healthcare partners. A power/interest matrix assesses their interests, needs and attitudes to inform a stakeholder management strategy.
External Strategy Analysis
A PESTLE analysis considers political, economic, social, technological, legal and environmental factors providing context for a SWOT analysis.
SWOT Analysis
Using information from Opal’s website and previous analyses, the SWOT analysis identifies and ranks the most significant organizational strengths, weaknesses, opportunities and threats to address.
Process Identification
The three processes selected for improvement are health assessment/care planning, communication of status changes, and coordination of care transitions. Each includes a statement, goal, objectives, requirements and constraints.
Recommendations
Recommendations and next steps are provided for each process to help residents age in place with optimal health, independence and quality of life.
Conclusion
In conclusion, the report analyzes Opal HealthCare’s current operations and identifies opportunities to better support residents and their changing needs through targeted process improvements.
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School of Information and Physical Sciences
Process Analysis and Problem Solving
INFO6050
Assessment Item 4
Type: Written Report
Weighting: 25%
Due date: Friday 28th October by 11.59pm
Word Count: Minimum 2200 words Max 2500 words
Method of submission: Canvas (Turnitin)
File Type: Word or pdf
File Name: LastName_student#_ass4
Case Study (25%)
You have been asked to analyse an existing organisation and through systematic fact finding, research and
documentation, you will then identify operational processes within that organisation.
In this assignment you will be playing the role of a Business Analyst who has been selected by management of
Opal Health Care. The task is to analyse the current protocols within a section of the organisation. In particular,
you will be investigating the possible changes to information systems and staff processes in the monitoring of
residents.
Opal Health Care’s primary focus is to facilitate provided-managed care (PMC) for residents. Recently they are
discussing the concept of moving into self-managed care (SMC) for residents.
In particular, their goal is to maximise the SMC time for all residents. The idea is to monitor the possible
scenarios that may create a transition from SMC to PMC.
Areas of interest for their residents are:
Health Management
Reporting system
Due to the COVID situation, Opal Health Care policy (also NSW Health), require all staff to complete a rapid
antigen test (RAT) every day before entering the resident areas and to wear N95 masks.
Further information will be given during the lectures.
Assessment Purpose:
In this activity students will develop the ability to gather and record information, document systems and detail
business requirements. They will then convey this clearly in a well presented and articulate manner. The
business report will include:
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Submission Requirements:
Required structure
Title Page (your details)
Executive Summary
o Why was the research was performed?
o What are the major findings?
o What are the next steps?
In other words, recommended pathways for management due to the findings from the
research
Table of Contents
Introduction
Report Goals
o What is the goal/s and objective/s of this report and target audience?
Business Overview Modelling
o Rich Picture of the current situation and a brief description of your model
o https://www.betterAssessment.org/en/Assessment-options/richpictures
o Activity Diagrams (Reporting System)
As-Is
To-Be
o Use Case Diagram (Reporting System)
Modelling the To-Be Process at a system level
Stakeholder analysis
o Who are the current stakeholders and a brief description, including their attitude?
o Power/Interest matrix (An example week 5 lab notes)
o How to manage each stakeholder? (This will be in the form of a table or similar)
Strategy Analysis
o External: Current PESTLE
o https://pestleanalysis.com/pestle-analysis-of-higher-education-in-the-uk/
SWOT analysis
o The strategy analysis will form the basis of this model
o Rank the factors and then put them into the SWOT matrix
o https://www.mindtools.com/pages/article/newTMC_05.htm
Current Process identification
o Identify 3 processes (you would change) and for each one give a:
o Process statement,
o Goal (link back to process identified),
o Objectives (to measure the goal),
o Requirements (for objectives)
o Constraints (for objectives)
Next steps
o Link this back to your each one of the processes you identified in the last section.
o In other words, you may have more than one next step for each process identified
o This is a roadmap not a solution
Conclusion
Reference
Bibliography:
Appendices (if required)
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General:
At least 5 journal or book references
References (APA) Add retrieved date for urls
Add page numbers and your name as a footer or header
Included spaces between paragraphs
Font 11-12
Readings:
Note: We are using Opal organisation for an example. The scenarios we are analysing are based on
suggestions from health professionals in different sectors of this industry
https://www.opalhealthcare.com.au/
https://www.opalhealthcare.com.au/why-choose-opal/quality-aged-care
https://www.span.health/blog/hrv-the-ultimate-marker-for-health-and-longevity
https://www.peertechzpublications.com/articles/ACMPH-3-118.php
More to find
Marking Criteria
Criterion Description
Executive summary [5%] An executive summary provides a concise summary of the
most essential information of the business report. Why
was this reported commissioned? This includes, in
particular the results of the stakeholder analysis as well as
the problems identified, and next steps proposed.
Report Goals [2.5%] Report includes a brief summary (e.g., one paragraph) of
the objectives of the report. What is the goal of the report
and who is the audience?
Business overview modelling [25%] Business modelling includes a rich picture which provides
an overview of the overall situation
Activity diagrams showing the As-Is and To-Be
Use Case showing the proposed new system
This will include documentation of your models.
The aim is for you to demonstrate competence in
overview modelling.
Stakeholder analysis [15%] You are to identify the stakeholders involved in the
system, analysing their interests, influence and attitude.
You will document strategies on how you will manage the
stakeholders identified.
External Strategy analysis [10%] Your report will investigate the external strategy of an
organization using the PESTLE tool.
This will then form basis for part of the SWOT analysis.
SWOT analysis [10%] Your report will use the strategy analysis section as a
foundation for the development of a SWOT analysis.
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Criterion Description
The business report must provide a comprehensive
analysis of the company’s strengths, weaknesses,
opportunities and threats.
The highest ranked factor for each section must be
identified.
Finally, possible ideas/options must be identified to
address the highest ranked factor in each section of the
matrix.
Process identification and description
[15%]
You should identify and describe 3 possible processes that
might arise or you have discovered within the
system/organisation. For each identified process you will
need to includes a process statement, a goal/s, objectives,
a list of requirements and a list of constraints.
Next steps and [15%] What are the possible options that top management can
pursue in order to address the identified processes and to
make use of promising opportunities? A good business
analyst will be sure to provide top management with a
clear and concrete set of actions that should be
considered in order to begin solving any process that may
require changing or creating. Each process identified must
have next steps identified.
Note: your report is NOT expected to propose detailed
solutions, only ways of finding the solutions (for the 3
processes identified).
Conclusion [2.5%] Conclusions are relevant and accurately portray the key
results of the document.
Total 100/100
Admin and Referencing
[Admin: 0, -2.5 -5%]
[Referencing: 0, -2.5 -5%]
Please ask for clarification in the forum if required.
