Running head: Communication Case Study – Workplace Incident: Delegating Responsibility
1
Communication Case Study – Workplace Incident: Delegating Responsibility to employee with no
prior knowledge in the area, and without formal communication
Michelle Pagan
Monroe College
MG 630 Organization Behavior & Leadership
Instructor: Dr. Judith Riggs
July 10, 2021
COMMUNICATION CASE STUDY – WORKPLACE INCIDENT: DELEGATING
RESPONSIBILITY 2
Delegating Responsibility to employee with no prior knowledge in the area, and without formal
communication
I. Define communication
 Major Five Functions of Communication within a Business
 The Process of Communication
 Communication Channels
 Purpose of Case Study
II. A. Analyze the case study, arguments, and discuss how the following relate to work
performance and the overall success of the business
 Effective Communication
 Communication Strategies
 Motivation and Performance
B. Theory Framework
 Discuss how Vroom’s Expectancy Theory on Motivation in the Workplace applies
to the case study
 Valence
 Expectancy
 Instrumentality
III. Statistical Representation
 Include Expert Market: The Importance of Good Communication Statistics Graph
 Explanation of graph statistics
IV. Conclusion
 My Role As Leader
 How leaders can enhance their leadership and learn from decisions made to benefit
the workplace and organization
 Strategies and Action Steps to move the organization to a better path
 My opinion based on what I have learned from the research
V. References

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