Task 1: Scope Complex Workplace Issue
ASSESSMENT INSTRUCTIONS
Create the minutes of a meeting where you consult with at least two relevant stakeholders to determine the scope of at least one complex workplace issue.
Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.
You will be assessed on your practical skills to:
Consult with at least two relevant stakeholders to scope at least one complex workplace issue
During the consultation, you must discuss the following information:
o Scope of your job role
o At least one complex issue within the scope of your job role
o At least two task objectives
o At least two risks in trying to solve the complex issue
o At least two resources required to determine a solution for the issue
Use communication techniques to identify requirements as appropriate to the audience and environment
Use listening and questioning to elicit the views and opinions of relevant stakeholders
After completing this task, submit the Minutes of your meeting where you consult with at least two relevant stakeholders to determine the scope of at least one complex workplace issue by uploading your Minutes to the Assessment Submission Folder.
Task 2: Problem Scoping Brief and Feedback Register
ASSESSMENT INSTRUCTIONS
This task will require you to develop a problem scoping brief with information on the scope of at least one complex workplace issue and a feedback register that you will use in Task 5.
Use your workplace/organisation’s templates for the following to complete this task:
Problem scoping briefs
Feedback registers
To complete this task, you must:
Access and review the following information:
o Consultation on at least one complex workplace issue conducted in Workplace Project Task 1
o Organisational documents with information on each of the following:
• Requirements for the development of:
– Solution proposal briefs
– Feedback registers
• Requirements for the presentation of:
– Solution proposal briefs
– Feedback registers
• Process for the approval of solutions for implementation
Research requirements applicable to the complex workplace issue that must be resolved.
Requirements must include:
o Components of applicable legislative framework
Legislative framework refers to acts, regulations, standards and codes of practice that work together to provide a set of guidelines for workplaces to follow in order to adhere to legislative requirements.
Components can be related to the following:
• Anti-discrimination
• Fair work
• Work health and safety
o Organisational policies and procedures
This can include:
• Work health and safety policies and procedures
• Conflict resolution policies and procedures
• Business continuity policies and procedures
Develop a problem scoping brief with information on the problem-solving process for at least one complex workplace issue
This must include the following information:
o At least one complex workplace issue to resolve
o At least two task objectives relevant to the complex workplace issue
o At least two risks in trying to solve the complex workplace issue
o At least two resources required by the problem-solving process
o Calculation of the cost of each resource required
o At least one applicable legislative framework
o At least one applicable organisational policy and procedures
o Requirements for the development of each of the following:
• Solution proposal briefs
• Feedback registers
o Requirements for the presentation of each of the following:
• Solution proposal briefs
• Feedback registers
o Process for the approval of solutions for implementation
Develop a feedback register that you will use in Task 5 to systematically record stakeholder feedback on solutions for the complex workplace issue
Submit the following to the Assessment Submission Folder:
Completed problem scoping brief
Feedback register
Task 3: Facilitate Ideation Session
ASSESSMENT INSTRUCTIONS
Create a presentation to inform you stakeholders about your problem scoping brief from Task 2 and to facilitate an ideation session to determine possible solutions for the complex workplace issue.
Relevant stakeholders refer to individuals or groups who are affected by the solution development process for the complex workplace issue.
You will be assessed on your practical skills to:
Present the problem scoping brief developed in Task 2
Lead the process for generating ideas for possible solutions to the complex workplace problem
Use communication techniques to identify requirements as appropriate to the audience and environment
Before creating your presentation for your ideation session, you must review the problem-solving brief developed in Task 2.
Your presentation must be a minimum of 10 slides and include a minimum of 50 words expanding on the topic of each slide.
Upload your presentation to the Assessment Submission Folder.
Task 4: Solution Proposal Brief
ASSESSMENT INSTRUCTIONS
This task will require you to evaluate each possible solution identified in Task 3 and develop a solution proposal brief.
Use your workplace/organisation’s template for problem-solving briefs to complete this task.
To complete this task, you must:
Review your organisation’s requirements for preparing solution proposal briefs
This requires you to access at least one organisational document with information on requirements, such as:
o Style guide
o Communication policy and procedures
o Continuous improvement policy and procedures
Apply the decision-making process to select the most viable option from the possible solutions identified in Project Task 3
This must include:
o Identifying what possible solutions are available
o Using critical thinking techniques to evaluate the following for each possible solution:
• At least one advantage
• At least one limitation
o Choosing among the possible solutions to determine the most viable option to take
Develop a solution proposal brief on the solution you chose.
Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.
Submit the completed solution proposal brief to the Assessment Submission Folder.
Task 5: Present Solution Proposal Brief
ASSESSMENT INSTRUCTIONS
Create a presentation to present the final solution proposal brief developed in Task 4 to at least two key stakeholders. Your presentation must be a minimum of 10 slides and include a minimum of 50 words expanding on the topic of each slide.
Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.
You will be assessed on your practical skills to:
Present all information in the solution proposal brief developed in Task 2
Seek feedback from each key stakeholder on the solution proposal brief
To complete this task, you must record feedback from each key stakeholder in the feedback register developed in Task 2
Before creating the presentation to key stakeholders, you must review the following:
Feedback register developed in Task 2
Solution proposal brief developed in Task 4
Submit the completed feedback register and your presentation to your assessor.
Task 6: Refine and Submit Solution Proposal Brief
ASSESSMENT INSTRUCTIONS
This task will require you to refine the solution proposal brief based on feedback received and seek approval for implementation.
To complete this task, you must:
Review the feedback register completed in Task 5 to determine what changes must be made to the solution proposal brief
Refine your solution proposal brief by making changes based on the feedback recorded in the feedback register
Submit the refined final solution proposal brief to the Assessment Submission Folder.
