OFFICE ADMINISTRATION
TELEPHONE ETIQUETTE ASSIGMENT
NAME: ________________________________________________________
Directions: Beneath is a phone dialog that shows poor phone etiquette. Rewrite the dialog (RECEPTIONIST solely) utilizing good phone etiquette.
TELEPHONE CONVERSATION
(POOR TELEPHONE ETIQUETTE)
RECEPTIONIST: “Good day?
Mrs. Jones: “Good morning, is that this Constructing Society Restricted?”
RECEPTIONIST: “Yea”
Mrs. Jones: “I’m Mrs. Amanda Jones, certainly one of your prospects, from 53 Queen Avenue, St. Clair. I want to communicate to Mr. Collin Smith.”
RECEPTIONIST: “He ain’t right here immediately.”
Mrs. Jones: “Can I depart a message for him then?”
RECEPTIONIST: “Yea, okay. Lemme get one thing to write down on.”
(Lengthy pause, shuffling papers)
Mrs. Jones: “Good day, are you continue to there?”
RECEPTIONIST: “Yea okay, go forward.”
Mrs. Jones: “Please inform Mr. Smith that I’m unable to handle a gathering with him on the 25th to debate a mortgage, and he ought to telephone me to rearrange one other date.”
RECEPTIONIST: “Alright.”
Mrs. Jones: “My quantity is 625-1234. Would you like me to repeat that?”
RECEPTIONIST: “No, I received it. Bye.”
TELEPHONE CONVERSATION
(GOOD TELEPHONE ETIQUETTE)
RECEPTIONIST: ____________________________________________________________
____________________________________________________________
____________________________________________________________
Mrs. Jones: “I’m Mrs. Amanda Jones, certainly one of your prospects, from 53 Queen Avenue, St. Clair. I want to communicate to Mr. Collin Smith.”
RECEPTIONIST: ____________________________________________________________
____________________________________________________________
____________________________________________________________
Mrs. Jones: No that’s okay thanks. Can I depart a message for him?
RECEPTIONIST: ____________________________________________________________
____________________________________________________________
____________________________________________________________
Mrs. Jones: “Please inform Mr. Smith that I’m unable to handle a gathering with him on the 25th to debate a mortgage, and he ought to telephone me to rearrange one other date.”
RECEPTIONIST: ___________________________________________________________
___________________________________________________________
___________________________________________________________
Mrs. Jones: “Sure, that’s right. My quantity is 625-1234. Would you like me to repeat that?”
RECEPTIONIST: __________________________________________________________
__________________________________________________________
__________________________________________________________
Mrs. Jones: 625-1234
RECEPTIONIST: __________________________________________________________
__________________________________________________________
__________________________________________________________
Mrs. Jones: No, that’s all. Thanks to your help.
RECEPTIONIST: __________________________________________________________
__________________________________________________________
__________________________________________________________
TELEPHONE CONVERSATION
(GOOD TELEPHONE ETIQUETTE)
(SAMPLE)
RECEPTIONIST: “Good Morning, Constructing Society Restricted, Ms ____________ talking. How might I be of help?
Mrs. Jones: “I’m Mrs. Amanda Jones, certainly one of your prospects, from 53 Queen Avenue, St. Clair. I want to communicate to Mr. Collin Smith.”
RECEPTIONIST: Mr. Smith is out for the day, is there anybody else who can help you.
Mrs. Jones: No that’s okay thanks. Can I depart a message for him?
RECEPTIONIST: Sure, that will be okay. Please go forward.
Mrs. Jones: “Please inform Mr. Smith that I’m unable to handle a gathering with him on the 25th to debate a mortgage, and he ought to telephone me to rearrange one other date.”
RECEPTIONIST: You’ll be unable to fulfill with him on the 25th of this month, and he ought to contact you to rearrange one other date. Am I right?
Mrs. Jones: “Sure, that’s right. My quantity is 625-1234. Would you like me to repeat that?”
RECEPTIONIST: “Sure please”
Mrs. Jones: 625-1234
RECEPTIONIST: 625-1234, Obtained it. Is there the rest I can Help you with?
Mrs. Jones: No, that’s all. Thanks to your help.
RECEPTIONIST: Have a great day.
—-
ASSIGNMENT OF OFFICE ADMINISTRATION TELEPHONE ETIQUETTE
NAME:
Directions: The telephone dialog under demonstrates horrible phone etiquette. Rewrite the dialog utilizing correct phone etiquette (RECEPTIONIST solely).
CONVERSATION ON THE PHONE
(INAPPROPRIATE PHONE ETIQUETTE)
“Good day?” says the receptionist.
“Good morning, is that this Constructing Society Restricted?” Mrs. Jones inquires.
RECEPTIONIST: “Yea”
Mrs. Jones: “My title is Mrs. Amanda Jones, and I am from 53 Queen Avenue in St. Clair. Mr. Collin Smith is the particular person I would like to talk with.”
“He ain’t right here immediately,” the receptionist says.
“Can I depart a message for him then?” Mrs. Jones asks.
RECEPTIONIST: “All proper, that is OK.” “Let me go get some paper to write down on.”
(Lengthy pause, papers shuffled)
“Good day, are you continue to there?” Mrs. Jones inquires.
“All proper, go forward,” says the receptionist.
“Please inform Mr. Smith that I’m unable to handle a gathering,” Mrs. Jones says.
