Due Date: 11:59 pm EST, Sunday of Unit four Factors: 100 Overview: Digital media gives you with many choices for creating efficient messages in enterprise. Many eventualities come up by which you’ll be requested to craft a optimistic message in response to a buyer’s subject. On this task, you’ll be requested to compose messages from each the attitude of a buyer and a customer support consultant. Directions:
• Select a current buy or buyer expertise you’ve got had that didn’t meet your expectations.
• Write an electronic mail to the corporate expressing your dissatisfaction and considerations. • Place your self because the customer support consultant receiving your electronic mail and
reply appropriately.
Necessities:
• Your electronic mail messages ought to be transient and to the purpose.
• Make sure you use the right tone applicable for the state of affairs.
• Embody a transparent topic line in every electronic mail.
• Use knowledgeable tone.
Make sure you learn the factors by which your work will likely be evaluated earlier than you write and once more after you write.
BUS311 – Managerial Communications
Writing Routine and Positive Messages
Analysis Rubric for Writing Routine and Positive Messages Project
CRITERIA Poor Wants Enchancment
Proficient Exemplary
(Zero-13.9 factors)
(14-15.9 factors) (16-17.9 factors)
(18-20 factors)
Content material and Substance
Content material doesn’t comply with the task particulars
Content material varies from task directions and related particulars are missing.
Content material follows task directions and has adequate particulars.
Content material follows task directions and particulars related, on-topic and substantive.
Group and Topic Line
E-mail format just isn’t used. There isn’t any topic line.
There may be an try at electronic mail format, however there are some organizational points. Topic line doesn’t exist or is unclear.
E-mail format is used, however there are some organizational points; the topic line is appropriate.
The format of the e-mail message is straightforward and clear. The topic line could be very clear.
Tone Skilled tone/model just isn’t employed.
Skilled tone/model is inconsistent.
Skilled tone/model is constant.
Skilled tone/model is rigorously crafted and enhances the message.
Sentence, Construction, Phrase Alternative and Transitions
Sentence construction and phrase alternative are poor; no transitions.
Sentence construction is missing; phrase alternative is poor; some transitions.
Sentence construction exists, however doesn’t differ, phrase alternative is nice; transitions employed.
Sentences are full, and their construction and size are diversified, creating fluidity. Extra, phrases, and sentences are eradicated for better readability. Concise model with transitions employed.
Grammar, Punctuation and Spelling
Writing with important errors.
Writing with some errors.
Writing with few grammar, punctuation, or spelling errors.
Writing with no errors.
